Welcome to our website ShopNutraFi.com
We Guarantee Your Satisfaction. The best just got better! It is very rare but if for any reason you are not satisfied with your purchase we want to know about it. We stand behind our products 100%.
NUTRAFi offers a 30-day money-back satisfaction guarantee on EVERY product we sell. If, for any reason, you are not satisfied with any NUTRAFi product you buy, you may return the unused portion of the product to NUTRAFi within 30 days for a full refund of the purchase price (less shipping and handling charges). Limited to one unit per product. The offer is void if product is more than 50% used.
Return the unused portion of your item(s) within 30-days from the date of purchase. We need you to return the unused product as it is. You are responsible to cover any shipping costs incurred to ship the item(s) back to our facility. We only ask that you include a short note telling us why you weren’t completely satisfied. It is mandatory to include the purchase order number as this is equivalent to your sales receipt.
NUTRAFi Return Policy
NUTRAFi also offers a 30 Day Return policy outside of our Satisfaction Guarantee. The product must be received by NUTRAFi in resalable condition – unopened, unused, and unmarked. It is the responsibility of the purchaser to ensure that the product is received by NUTRAFi in such condition. Once received, a refund minus 10% restocking and any shipping expenses that were incurred by NUTRAFi on the order will be deducted from the refund.
Procedure:
In either case, the request to return product must be sent to the NUTRAFi Support Department at support@shopnutrafi.com. Once approved, a Return Merchandise Authorization Number (RMA#) will be issued along with instructions on where to ship the return package. The RMA# must be clearly written on the outside of the package that is being returned.
Customer Service:
Email: support@shopnutrafi.com
Phone: +19413150766
Hours: Monday to Friday, 8:30 AM to 4:30 PM Eastern Time
Refund Instructions:
You will be advised by the Customer Service of the return address. Please don’t ship products without RMA number. You will be asked to return product(s) to the following addresses:
Our Address
NUTRAFi LLC
12144 US Highway 301 N
#409
Parrish, FL 34219
United States
Damaged, Defective, or Undelivered Product:
If product is damaged or defective, you are responsible to contact us within ten (10) business days from the date of receipt. We will issue a call tag for the product and gladly send a replacement. Please do not discard any product and/or packaging from the shipment until instructed by customer service in writing. We will inspect the undesirable product upon receipt.
In the event that a shipment does not arrive at the address specified for the order or your order is incomplete you must report to Customer Service that the product was not received. We ask that these reports are made within five (5) business days from the delivery date according to your tracking number.
